Support

Contact us

For questions, bug reports, or feature requests, email us at support@dvlslabs.com.

Support is provided directly by the developer. We typically respond within two business days (Monday–Friday). There is no charge for support — it is included with the App.

Reporting an issue

To help us resolve your issue quickly, please include:

• Your Jira site URL (e.g. your-team.atlassian.net).
• A short description of what you expected and what happened instead.
• The steps to reproduce the problem, if applicable.
• A screenshot, if it helps illustrate the issue.

Please do not include passwords, API tokens, or other secrets in your message — we never need them.

Security issues

To report a suspected security vulnerability, email support@dvlslabs.com with the subject line “Security”. We will acknowledge your report and work with you on a resolution. Please report privately rather than disclosing publicly.

Documentation & billing

For installation, setup, and how-to guidance, see the Documentation. Billing, invoices, and your 30-day free trial are handled by Atlassian as the Merchant of Record — you can manage subscriptions from your Atlassian account. For anything else, just email us.